Home | Terms
McQuade Terms and Conditions are governed by Scottish Law and the jurisdiction of the Scottish Courts.
Arrival - Upon booking or checking in a pre authorisation will be made from the credit card details provided. This is held against cancellation out with our cancellation policy, non arrival, additional costs incorred during the stay ie bar/damages/telephone/breach of smoking policy etc. The guest who provides his or her credit/debit card for groups of 2 or more will be held liable for any extras/damages/behaviour of all members of their group.
Cancellation Policy - The hotels and apartments operate a 48 hour cancellation policy. In the event of a cancellation, no show or early departure, the hotel or the apartment must be notified before 11am, 2 days before. Failure to give sufficient notice will lead to one night's accommodation per room being charged to the guest's credit/debit card.
Check in/Check out - Check in is from 13.30pm. Check out is by 11am. Failure to do so will entitle the hotel to charge for an additional night. Any request to alter these check in/check out times must be requested in advance.
Damage to hotel property/loss of keys - Any charges incurred for damage to hotel property/apartment or for loss of keys must be settled at reception prior to departure.
Guest entry - The establishment reserves the right to refuse a guest entry and accommodation if the management reasonably considers that the guest is under the influence of drink, drugs; is unsuitably dressed or is behaving in a threatening , abusive or otherwise acceptable manner. The establishment reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or hotel staff or is behaving in an unacceptable manner. No refund will be given to any guest that is asked to leave in any of the aforementioned reasons.
Loss/Damage - The establishment shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an act of God. The use of the room's safe is entirely at the guest's own risk. The establishment is not liable for any loss or damage caused to a guest's vehicle. Guests will be liable for any loss, damage or personal injury that they may cause at the hotel.
Pets - No pets allowed except guide dogs.
Reserving a hotel room/apartment - A room can be reserved by telephone, fax, email or by the online booking system. A limited number of rooms are available online and therefore if you find your preferred dates/hotel/apartment are unavailable this should be checked by phoning the hotel/apartment of your choice. Availability for your chosen dates will be checked at your preferred hotel/apartment in the first instance and if required other hotels/apartments in the McQuade Group can be checked also. A deposit may be made but is not essential to secure your booking. We accept cash in sterling, all major debit and credit cards and cheque with your banker's guarantee card.
Smoking - All of the McQuade establishments operate a strict no smoking policy. If a guest smokes in their room or their self catering apartment a charge of £100 per room will be made to their credit/debit card in order to fumigate the room(s).
Telephones - Telephones are charged at 20p + VAT per unit for local calls.