Terms and Conditions

McQuade Terms and Conditions are governed by Scottish Law and the jurisdiction of the Scottish Courts.

Arrival - An imprint of the guest's credit/debit card and a £200 pre-authorisation will be made on arrival. This will be held against any additional costs ie. bar/damages/telephone/breach of smoking policy etc. The guest who provides his or her credit/debit card for groups of 2 or more will be held liable for any extras/damages/behaviour of all members of their group.

Cancellation Policy - The hotels and apartments operate a 48 hour cancellation policy. In the event of a cancellation or early departure, the hotel or the apartment must be notified before 11am, 2 days before. Failure to give sufficient notice will lead to one night's accommodation per room being charged to the guest's credit/debit card.

Check in/Check out - Check in is from 12pm/noon. Check out is by 11am. Failure to do so will entitle the hotel to charge for an additional night. Any request to alter these check in/check out times must be requested in advance.

Damage to hotel property/loss of keys - Any charges incurred for damage to hotel property/apartment or for loss of keys must be settled at reception prior to departure.

Guest entry - The establishment reserves the right to refuse a guest entry and accommodation if the management reasonably considers that the guest is under the influence of drink, drugs; is unsuitably dressed or is behaving in a threatening , abusive or otherwise acceptable manner. The establishment reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or hotel staff or is behaving in an unacceptable manner. No refund will be given to any guest that is asked to leave in any of the aforementioned reasons.

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